Shipping Policy

Shipping Policy

Thank you for choosing Andre Mode for your premium coats and jackets. We are committed to providing a clear and reliable shipping experience from our UK warehouse to your doorstep in France.

Shipping Origin and Destination:

• All orders are shipped from our warehouse in the United Kingdom to delivery addresses within France.

Shipping and Processing Times:

• Order Processing: Orders are processed within 1-2 business days (Monday through Friday), excluding UK public holidays.
• Shipping Time (Express Shipping):
  
  • A flat rate of €10.00 EUR  is applied to all Express Shipping orders.
  • Delivery time is estimated to be 4 to 6 business days (Monday through Friday) from the date of shipment.
• Therefore, the total estimated time for delivery from order placement is 5 to 8 business days.

Order Cut-off Time:

• The order cut-off time is 5:00 PM (GMT). 
• Orders placed after this time will be processed on the next business day.

Our Working Hours:

• Monday – Friday: 9:30 AM – 5:00 PM (GMT)
• Saturday: Closed
• Sunday: Closed

Shipping Carriers:

• We partner with reputable carriers, including UPS, La Poste, DHL, and FedEx, to ensure reliable delivery.

Shipping Confirmation and Tracking:

• Upon shipment, you will receive a confirmation email with a tracking number.
• The tracking number will become active within 24 hours of shipment.

Important Shipping Information:

• Customs and Import Duties:
  
  • Customers are responsible for any applicable customs duties or import taxes that may be levied by French customs.
  • Please be aware that delays due to customs processing are beyond our control.
• Incorrect Addresses:
  
  • Customers are responsible for providing accurate and complete delivery addresses.
  • If a shipment is returned due to an incorrect or incomplete address, the customer will be responsible for the reshipping costs.
• Address Changes:
  
  • Address changes can only be made within 24 hours of placing your order.
  • Please contact us immediately at info@andremode.fr or +44 7402 282786 to request an address change.
  • Address changes are not possible once the order has been shipped.
• Damaged Items:
  
  • If you receive a damaged item, please contact us immediately at info@andremode.fr with clear photos of the damage.
  • We will arrange for a free exchange or refund.
• Lost or Delayed Shipments:
  
  • While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or events beyond our control.
  • If your order is significantly delayed or lost, please contact us, and we will assist you in resolving the issue.

Order Cancellations:

• Orders can be cancelled within 24 hours of placement.
• Please contact us at info@andremode.fr or +44 7402 282786 to request a cancellation.
• If your order has already shipped, please refer to our return policy.

Contact Us:

If you have any questions about our shipping policy, please contact us:

• Trade Name: Andre Mode
• Company Name: Dream Clothing Hub Ltd.
• Company Number: 15317203
• Phone: +44 7402 282786
• Email: info@andremode.fr
• Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom