Return and Refund Policy
Return and Refund Policy for Andre Mode
Return and Refund Policy
Thank you for choosing Andre Mode. We are committed to ensuring your satisfaction with your coat and jacket purchase.
30-Day Return Window:
- You have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must be unused, undamaged, and in its original condition, including all tags and original packaging.
Return Process:
- Contact Us: To initiate a return, please email us at info@andremode.fr with your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with return instructions and a return authorization.
- Return Shipping:
- For defective or incorrect items, we will provide a prepaid return shipping label.
- For returns due to a change of mind or other non-defective reasons, you are responsible for the return shipping costs.
- Return Shipping Address: All returns must be shipped to our UK warehouse at the following address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.
- Inspection and Processing: Once we receive your returned item, we will inspect it. If the return is approved, we will process your refund or exchange.
Return Conditions:
- Items must be returned in their original, unused, and unwashed condition.
- All original tags and packaging must be included.
- We do not charge any restocking fees.
Refunds:
- Refunds will be issued to your original payment method.
- Refund processing time may vary depending on your bank or credit card issuer.
- Please allow up to 14 business days for the refund to appear on your account.
Exchanges:
- We offer exchanges for damaged, incorrect, or defective items.
- If you wish to exchange an item, please contact our support email.
Damaged, Incorrect, or Faulty Items:
- Please inspect your order upon delivery.
- If you receive a damaged, incorrect, or faulty item, please contact us immediately at info@andremode.fr with clear photos of the issue.
- We will arrange for a replacement or refund.
Customer Responsibility:
- It is the customers responsibility to return the item to the UK return address.
- Customers are responsible for return shipping costs on non-defective items.
Contact Information:
- Trade Name: Andre Mode
- Company Name: Dream Clothing Hub Ltd
- Company Number: 15317203
- Phone: +44 7402 282786
- Email: info@andremode.fr
- Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom